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Are my donations secure and how is data handled?

The security of your information is of the highest concern. The system uses bank-grade security to handle all sensitive financial data. Online banking credentials are never stored on the system. All data is secured with SSL encryption and multi-factor authentication and personal identifiers ensure unwanted access is prevented. Your personal data will never be exchanged, licensed or sold and all transactions are anonymized to ensure privacy.

Why am I being asked to log into my bank account?

Logging into your bank gives the system the ability to track your purchases and round up to the nearest dollar. Without this information, there is no way to calculate your digital spare change. As a reminder, your bank login credentials are never stored by our system. Logging in simply allows the system to connect with the purchasing account of your choice.

Are there any fees associated with my donation?

Stripe, a Level 1 PCI-compliant payments gateway handles all the financial transactions. Stripe¡¯s fees are 2.2% + 30 cents for credit card donations and 0.8% for ACH donations. This fee is taken out of the donations delivered.

When is my account charged?

Round-ups are tallied until they reach $5. Once $5 is reached, the donation is triggered. This way, your bank statement doesn¡¯t become overwhelmed with micro-charges.

Will I receive a tax-deductible receipt for my contribution?

You will receive automatic monthly statements of your contributions to the email address connected to your account. At the end of the year, you may print a year-end receipt of your annual donations by logging in and visiting your Settings. Please consult your authorized legal counsel as to the deductibility of your contributions as the rules vary state by state.

What if I would like to pause or set a limit on my contributions?

You can pause donations at any time by logging into your account and visiting your Donation Settings. You can also set a monthly limit. Round-up donations will halt once your contributions reach your monthly cap.

What if I¡¯m participating in another program that rounds up purchases?

If you have the same card linked for multiple spare change programs, you will send the spare change to both systems. For example, if you make a purchase of $12.33, $0.67 would get sent twice (once to each platform you¡¯re signed up for).

Need help? Email?acs@cheerfulgiving.com